This problem is a bit of a relic now, but even with the newest version of SugarCRM you can still run into it. Often after installation you will notice the system start to act a bit quirky, popups and alerts will say “Undefined” and in the latest version you will actually get alerts that say “fail” – funny, but annoying.
The problem resides in permissions, SugarCRM generates cache files based on permission levels set within config.php – you can find this in the root folder of your SugarCRM installation.
On line 163/164 you will need to change the default values for dir_mode and file_mode to the following:
array ( 'dir_mode' => 493, // 163 'file_mode' => 420, // 164 'user' => '', 'group' => '', ),
If these numbers don’t look familiar to you don’t stress, usually octal numbers such as 0666 are used to set permissions – these are decimal. 493 equates to 0755 and 420 equates to 0644 – standard permission settings for most servers. If for some reason you need different permissions set, simply use a octal to decimal convertor.
Once you’ve done this you can delete the contents of your cache folder if you have SugarCRM 6+ (do NOT delete the contents of this if you are using SugarCRM 5x or lower) and ideally you should log out then back in again.
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